Support
Wellness Programs
- How do I book a wellness package?
- When does my wellness package/program begin?
- Where do I check in?
- Where do I report for my services?
- If I sign up for a 4, 8, or 12 week program, am I allowed to use the resort during that time?
- Do you have on-site childcare for my children when I participate in a wellness program?
- What if I have to miss a consultation or personal training session?
- What if I get injured during my program?
- Can I switch my personal training sessions for a swim or tennis lesson instead?
- I am going to be unable to finish my wellness program, can my husband finish it for me?
- What kind of body fat testing do you do?
- Do the wellness programs include meals?
- My wellness package contains entrees and beverages from Sprouts Natural Foods Café; how will I take advantage of this?
- How long are nutrition consultations?
- Is there anything I need to bring with me to the nutrition consultation?
- What does a consultation include?
- What is a follow-up nutrition consultation?
- What is a kitchen overhaul?
- What is the grocery trip experience like with the nutritionist?
- Is the cost of food included in the price of the grocery shopping trip?
- What is a trip to the farmer’s market?
- Are there any other nutrition consultations or services available?
- What days can I schedule my consultation?
- What should be discussed during a first time consultation with a personal trainer?
- Will weight training make me bulky?
- What type of experience can I expect during my visit at the spa?
- Do you only have female massage therapists?
How do I book a wellness package?
To book a package, you may call the Concierge at 916-482-6111 ext. 1135, or stop by the Concierge desk in the lobby of the Health and Wellness Pavilion. The Concierge will ask for your contact information, your preferred package/program, preferred start date, and credit card number. After a brief consultation either via phone or in person, the Concierge will create an itinerary for you, based on your available dates and times. Once the itinerary is approved, we need a 100% deposit for the price of wellness package/program to hold the dates of services.
When does my wellness package/program begin?
One day packages begin at the time of the first booked service, which will be an orientation and tour of the resort (for nonmembers) with the Concierge. Stay & Play packages begin at the time of check-in. The Concierge will give you a tour of the resort, show you how to use the exercise equipment, answer any questions you may have, and show you where to report for each individual service. You will be given a villa key, which permits you access to the resort for the duration of their stay. You will also receive a detailed itinerary for their stay, outlining the times/locations of all of their services.
*Four, eight, and twelve week programs begin at the time of their first service, which will be an orientation and tour of the resort with the Concierge. If the nutritionist and designated personal trainer are on site at the time of the tour, introductions will be made.
Where do I check in?
At the reservation desk, located at the top of stairs through the main entrance.
Where do I report for my services?
Clients will report to the following locations when checking in for a service:
- Nutrition consultations and appointments: Reservation Desk
- Personal training: Front Desk for non-members; Fitness office/area for members
- Strength & Conditioning: Front Desk for non-members; S&C Facility for members
- Spa treatments: Spa Desk located in the Boutique
If I sign up for a 4, 8, or 12 week program, am I allowed to use the resort during that time?
Non-member four, eight, and twelve week program participants have the option to purchase the following:
- One month resort pass for $200.00
- Two month resort pass for $400.00
- Three month resort pass for $600.00
These options and pricing are only available to non-member wellness program participants. Clients will be issued a scan card on the first day of their program and it will expire on the last day of their program.
Non-member four, eight, and twelve week program participants who choose not to purchase a monthly resort pass will not have access to the resort during their program. Participants will have limited access during their appointment times (ie personal training, meals at Sprouts Natural Foods Café, etc.) and no scan cards will be issued. Participants will need to check in and check out with the front desk before and after appointments.
Do you have on-site childcare for my children when I participate in a wellness program?
Yes, please see our Kids Korner page for rules and pricing.
What if I have to miss a consultation or personal training session?
We allow one rescheduled consultation or personal training session per month; please notify the nutritionist or personal trainer directly if you need to reschedule an appointment.
What if I get injured during my program?
From the date you start your wellness program, you have six months to use the services included.
Can I switch my personal training sessions for a swim or tennis lesson instead?
The 8-week weight loss program allows you to trade two of the eight personal training sessions for a swim, tennis, or individual yoga/Pilates lesson; the 12-week weight loss programs allows you to trade six of the twenty.
I am going to be unable to finish my wellness program, can my husband finish it for me?
Skin Fold Calipers–Body fat calipers measure skinfolds to calculate how much subcutaneous fat (fat under the skin) a person has. The result is then put into an equation to predict body density and body fat percentage.
What kind of body fat testing do you do?
Some of our wellness programs include meals at Sprouts Natural Foods Café and/or Mangos Restaurant, but some do not. See our Programs/Prices section for a list of what is included in your specific program.
Do the wellness programs include meals?
Some of our wellness programs include meals at Sprouts Natural Foods Café and/or Mangos Restaurant, but some do not. See our Programs/Prices section for a list of what is included in your specific program.
My wellness package contains entrees and beverages from Sprouts Natural Foods Café; how will I take advantage of this?
When you place an order at Sprouts Natural Foods Café, simply give the Sprouts Natural Foods Café cashier your first and last name. Your package/program services and products will be on file electronically to be redeemed.
How long are Nutrition consultations?
Consultations last approximately 1 hour.
Is there anything I need to bring with me to the nutrition consultation?
Bring your completed nutrition appraisal, which will be given to you during your Concierge consultation, and bring any questions you have.
What does a consultation include?
During your Nutrition Consultation, the nutritionist will review your medical history, current state of health, lifestyle, activity levels and eating habits in order to assess your current nutritional status. After reviewing paperwork and discussing your goals and/or concerns, the Nutritionist will then explain the possible cause(s) of your health concerns/goals and the steps you may wish to take in order to remedy them. If a certain area needs further investigation, the Nutritionist may offer recommended reading. The Nutritionist will work with you to create a personalized dietary and lifestyle program, providing you with relevant handouts and menu plans to support these suggestions. A program of nutritional supplements may also be recommended in order to correct any biochemical imbalances and nutrient deficiencies. A plan will be created to meet your needs, taste, and budget– all achievable within your lifestyle..
What is a follow-up nutrition consultation?
Follow-up nutrition consultations are included in some of the wellness programs and will last approximately 30 minutes. The Nutritionist will be available to assist and guide you as needed, for we believe that continuous support is vital to the success of your program. During a follow-up consultation, any necessary adjustments to the menu plan will be identified and modified.
What is a kitchen overhaul?
A kitchen overhaul will take place in your home and last approximately 2 hours. During the overhaul, the nutritionist will examine food items in the refrigerator and pantry, making suggestions on what to throw out and what to keep based on expiration dates and nutrition labels. The nutritionist will explain reasons for each of her recommendations, keeping your personal nutritional needs and goals in mind throughout the process. Arden Hills recommends completing a kitchen overhaul prior to a grocery trip with the Nutritionist for best results.
What is the grocery trip experience like with the nutritionist?
Grocery trips with the Nutritionist will take place at Whole Foods, unless otherwise agreed upon between you and the nutritionist. The nutritionist will meet you at Whole Foods and spend approximately 1.5 hours with you in the store. The nutritionist will give you a lesson in selecting healthy foods, as well as help you purchase any necessary ingredients to prepare the recommended meals from your menu plan.
Is the cost of food included in the price of the grocery shopping trip?
No, the cost of food is not factored into the cost of the grocery shopping trip, either individually or as part of a package/program.
What is a trip to the farmer’s market?
Trips to the farmer’s market with the nutritionist is available year-round, although the location may vary seasonally. The trip will last approximately 1-1.5 hours. The nutritionist will help identify what to look for when selecting produce as well as classify which foods should be bought organic.
Are there any other nutrition consultations or services available?
The following personalized 30 minute consultations are included in some of the Nutrition packages/programs and are also available to purchase separately. These consultations will take place in the Member’s Lounge and may require paperwork to be completed ahead of time.
- Restaurant Advising: Learn how to make healthy choices at your personal five favorite restaurants.
- Recreate Your Three Favorite Meals: Learn how to turn your three favorite unhealthy dishes into three healthy meals.
- Food Safety/Preventing Foodborne Illnesses: Learn about safe meat temperatures, raw foods, expiration dates, and more.
What days can I schedule my consultation?
Appointments can be made M-F and select Saturdays and Sundays.
What should be discussed during a first time consultation with a personal trainer?
The standard first time personal consultation with a personal trainer should cover the following information:
- General Information: Age, height, weight, body measurements, body composition (body fat %) measurement
- Physical Limitations & Medicationss: Injuries, surgeries, chronic diseases, etc. Any and all medications (some alter heart rate)
- Personal Goals: Specific event to train for, specific amount of weight desired to lose, muscular hypertrophy, etc
- Program Design: Frequency of training, load and volume of training (how often to train, how much weight to lift, how many repetitions to perform)
- Personal Training Schedule: How often will client meet with trainer (weekly, monthly, yearly)
- Any Other Personal Information/Questions/Concerns: Client is responsible for disclosing all relative information in regards to physical performance. Client is given opportunity to ask any questions or state any concerns
Will weight training make me bulky?
It depends on the weight training program design. Lifting heavy weight (85 to 100 % of maximum) for low repetitions (5 to 8 reps) promotes muscular hypertrophy (growth). Lifting moderate weight (60 to 85 % of maximum) for moderate repetitions (10 to 15 repetitions) promotes some muscular hypertrophy as well as muscular endurance typically resulting in a tight and toned muscle. Lifting light weight (40 to 60 % of maximum) for high repetitions (18 to 25 repetitions) promotes high muscular endurance and little muscular hypertrophy typically not changing the size or shape of the muscle. Our personal trainers and strength and conditioning coaches will tailor your exercise program to your individual goals.
What type of experience can I expect during my visit at the spa?
If it is your first visit, we ask that you arrive15–30 minutes before your appointment so that you have the allotted time to fill out a brief Health History Form, get a locker assigned to you for your personal belongings, change into a soft Arden Hills robe, and receive a tour of the spa and locker room amenities. The amenities that you can utilize are the steam room, the Jacuzzi, and the showers. Plus, towels are provided for your use. Furthermore, we provide delectable snacks, in the spa, that you are more than welcome to help yourself to – such as fresh fruit, ice cold water, muffins, sandwich wraps, vegetable trays etc.
Do you only have female massage therapists?
We have both male and female massage therapists and they are all great! If you have a specific gender preference we can definitely make sure that you are accommodated and comfortable. All of our therapists are professional and have acquired great knowledge and skills in their area of expertise.
Stay & Play Packages
- What can the Concierge assist me with?
- Do you provide transportation to and from the airport?
- What is the cancellation policy?
- Do you offer breakfast in bed?
- If you stay at the Villas do you have access to the Fitness Pavilion?
- Do you have a restaurant?
- Do you offer room service?
- What are the check-in/check-out times?
- Is there a fee for checking-in early?
- Is there a fee for checking-out late?
- Is there close parking to the Villas?
- Do you have smoking and non smoking rooms?
- Is there someone on site after hours?
- Are pets allowed in the Villas?
- How do I check-out?
- Do I have to book my Villa room with a credit card?
- an I have friends or family members visit me in the Villas?
- Are the Villas at Arden Hills handicap accessible?
- Do you have a rollaway bed, in case a guest wants an extra bed?
What can the Concierge assist me with?
We can assist you with travel plans, outside reservations, club reservations, Mangos Restaurant Parties, children’s birthday parties, Villa reservations and special requests.
Do you provide transportation to and from the airport?
Yes, our Concierge can assist you with you travel arrangements. Please call Colleen Bedell at 916-482-6111 ext 1132 for assistance.
What is the cancellation policy?
We require cancellations 48 hours in advance prior to your arrival to avoid a penalty of one night’s room and tax.
Do you offer breakfast in bed?
Yes, we can bring your breakfast up to you between 7:30am and 9:30am for a $20 charge.
If you stay at the Villas do you have access to the Fitness Pavilion?
Access to Arden Hills’ Health & Wellness Pavilion is for registered guests of the Villa only. Hours are 5:30am to 10:00pm Monday through Friday and 7:00am to 7:00pm Saturday and Sunday. Entrance is through the set of glass doors to the left of the main entrance.
Do you have a restaurant?
We have two restaurants on site. One is Mangos Restaurant in our Social Pavilion, and the other is Sprouts Natural Foods Café, in our Wellness Pavilion. Mangos Restaurant is open: Wednesday through Saturday 11:30am to 2:00pm, and 5:30pm to 9:00pm; Sundays 10:00am to 2:30pm. Mangos Restaurant is closed on Mondays and Tuesdays. Sprouts Natural Foods Café is open: Monday through Friday 6:30am to 8:00pm; Saturday and Sunday 7:00am to 6:00pm.
Do you offer room service?
We do offer room service during our business hours, but prior arrangements must be made at least one week prior to your stay.
What are the check-in/check-out times?
Check-in is at 3:00pm, and check-out is at 11:00am.
Is there a fee for checking-in early?
There is a $25 per hour fee for early check-in.
Is there a fee for checking-out late?
There is a $25 per hour fee for late check-out.
Is there close parking to the Villas?
There are parking spaces directly in front of and around the Villas; however these are limited to one car per room. We have our main parking lot which you can park in, but the front gates are locked while the club is closed, and the gates will not open until 5:30am the next morning. We also offer storage for bicycles onsite.
Do you have smoking and non smoking rooms?
Smoking is not allowed in or around the Villa.
Is there someone on site after hours?
Yes, if you need help or service after the club closes, you may contact our on duty security guard at (916) 320-0929.
Are pets allowed in the Villas?
Pets are not allowed in the Villas.
How do I check-out?
When you check-out, make sure to close your door behind you, and you can leave your keys in the drop box at the bottom of the stairs, with the innkeeper, or you may return them at the Reservation Desk.
Do I have to book my Villa room with a credit card?
Arden Hills must have a valid credit card on file in order to hold the room. Upon check-out, a guest may pay with an alternate form of payment; however this should be discussed prior to check-in with the Concierge, or accounting.
Can I have friends or family members visit me in the Villas?
Only the registered guests are allowed in the house. If you are getting married at Arden Hills, this is restricted to the mother and father of the bride, bridesmaids and bride. After the ceremony, only the bride and groom are allowed back into the Villas. We do have a ‘No Party Policy’ at Arden Hills, which all of our guests are required to sign.
Are the Villas at Arden Hills handicap accessible?
Yes, we have ramps leading up to the Villas, a down stairs room with a large walk-in shower, and an elevator that can take guests to the 2nd floor.
Do you have a rollaway bed, in case a guest wants an extra bed?
We do have a rollaway bed that we can place in the room, should a guest need additional sleeping space. Prior arrangements must be made, and an additional fee will be added to the room.
